After this, you can send a second letter making an offer of payment. If you decide to do this you must send a first letter to them denying liability for the amount being claimed. make an offer of payment – if you think that the business will be able to bring a successful claim against you for the money, you might want to make an offer of payment to them.If you wish to do this, you should get advice from an experienced adviser deny liability for the amount being claimed – this means telling the business that you don't owe them the money.However, you will probably get more letters demanding payment, and threatening court action against you ignore the letter – if you do this you are taking the chance that the business won't take any further legal action against you.If you get a letter demanding payment for losses, these are some of the things you could do: To search for details of your nearest CAB, including those that can give advice by email, click on nearest CAB. An adviser will help you work out which is the best option for you, and what to do next. When you are deciding what to do, it is important that you get advice from an experienced adviser as soon as possible, for example at a Citizens Advice Bureau. However, there is no guarantee that the business will not take court action against you. One reason they may not take any more action is that they don't want to spend more money going to court when you may not be able to pay. You will need to consider how strong the case is against the possibility that the business won't take any more action. whether the losses being claimed are reasonable.whether you have admitted guilt by accepting a caution.the strength of the evidence against you.You will need to think about how strong the case is against you. There are lots of things that might affect your decision. You will need to decide whether or not you pay the demand immediately. But if you receive a letter like this, there are options open to you. This can often be quite shocking or worrying. The letter will say that if you don't pay, the business will take legal action in the County Court, or Sheriff Court in Scotland, to get the money back. If the business takes civil action to get compensation from you, you will get a letter from them saying that you have to pay this compensation.

The business can't claim fixed costs for these. If the business is claiming the cost of staff investigating what happened, administration or security costs, they have to prove how much these were in your case. It must be reasonable for the business to claim these costs from you. other costs related to what happened, for example security costs.any other costs of investigating what happened.the cost of staff investigating what happened.The business could claim money from you for: The standard of proof is lower in the civil courts than it is in the criminal courts, so it may be easier for the business to prove their case against you. For example, if you have been accused of theft, the business must prove that you committed the theft. The business can only claim compensation from you if they can prove in court that they're entitled to it. If you are accused of theft, the business can still take civil action for compensation against you, even if they have recovered the goods they claim you stole. You may have received a demand for payment from Retail Loss Prevention or Drydens lawyers who both act on behalf of many retailers in the UK.Ī business might take civil action to get compensation from you instead of criminal action, or they might do this as well as bringing criminal charges against you. your employer accuses you of negligence, for example, damaging goods.This means that they might try to take you to court to get back money they have lost.Ī business might try to claim compensation from you if: If you are accused of causing a business to lose money, they might take civil legal action against you to get compensation.

Once a thief family business